> ## Documentation Index
> Fetch the complete documentation index at: https://docs.unifygtm.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sequence replies

> Review responses and continue conversations.

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## Overview

Unify captures replies to sequence emails and classifies their content so you
can find people who want to meet, need more information, or have an objection.
Use the reply view to review these responses and continue the conversation
with the context of the person's outreach.

## Review replies

Open a sequence and select **Replies**. The table shows each person's reply
classifications, enrollment date, sequence step, and version. Use the tag
filters to include the responses you want to review or exclude a category.
For example, filter for people willing to meet when planning your follow-up.

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Open a person's row to review their enrollment and messages in the engagement
panel. Read the full response before choosing your next action; a reply can
have several classification tags.

To respond from Unify, use the reply arrow beneath the message. Review the
sending mailbox and recipients, write your response, and send it when ready.
You can also continue the conversation in your connected email inbox.

Configure [notification preferences](/reference/notifications/preferences) to
receive alerts for the reply classifications you want to act on.

## How replies affect outreach

A reply can end an active enrollment according to the sequence's ending
conditions. The enrollment then shows the replied outcome, and remaining
steps stop. Replies received after an enrollment finishes can still be
attributed to that enrollment for reporting.

### Out-of-thread replies

Unify also recognizes emails from an enrolled person outside the original
sequence thread. For example, a person might start a new conversation with
your sending mailbox instead of replying directly to the outreach email.

These responses can be attributed to active enrollments and to recently
finished enrollments within the 30-day attribution window. They count toward
the sequence's reply results and can end active outreach under its ending
conditions.

### Out-of-office responses

An automated out-of-office response puts outreach on hold until the person's
return. Unify uses the return date identified in the message, with a buffer
before resuming. If it cannot identify a return date, the default hold is
14 days from the response. Subsequent emails still follow the send schedule.

The person's engagement timeline shows the out-of-office event and expected
resume time. These automated responses are handled separately from ordinary
replies that end an enrollment.

## Reply classifications

Tags describe the response's tone, intent, or delivery status. Multiple tags
can apply to one message.

| Tag | Meaning |
| - | - |
| Positive | The response expresses interest or agreement. |
| Willing to meet | The person is open to a meeting about the outreach. |
| Needs more info | The person asks for additional information. |
| Bad timing | Timing or budget prevents moving forward now. |
| Has solution | The person already uses a solution for this need. |
| Neutral | The response has a neutral tone. |
| Negative | The response has a negative tone. |
| Referral | The person suggests someone else to contact. |
| Updated contact info | The response provides new contact details. |
| Left job | The person no longer works in that role or at that company. |
| Opt out | The person asks to stop receiving outreach. |
| OOO | The response says the person is out of office. |
| Automated | The response appears to come from an automated system. |
| Soft bounce | A temporary delivery failure occurred. |
| Hard bounce | A permanent delivery failure occurred. |
| NSFW | The response contains offensive or inappropriate content. |

The [results view](/reference/sequences/results#positive-replies-and-objections)
groups these tags into broader categories for reporting. Review the message
and its individual tags when deciding how to follow up.


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